Our client a growing MSP is looking for an additional Help Desk person to deal with tickets on their busy service desk. You will be dealing with clients both remotely and on site, so will need to have good customer services skills as well as technical knowledge.
You will be responsible for dealing with extensive calls from clients regarding technical issues, diagnosing the problem using support tools, visiting clients onsite if need be and providing solutions, communicating with clients about the nature of the problems and timeline for fix, ensuring all work is logged and documented.
You will need to have excellent communication skills and the ability to convey technical information to the lay person, have a good telephone manner, be efficient and focused, a good problem solver, technically minded, understanding of email systems, Windows 7/8/10 and Mac OSX, be able to work to deadlines.
Ideally you will also have a good understanding of Windows Server OS, have worked with Active Directory, Permission structures, DHCP, DNS, virtualisation, telephony and network hardware.
Please email your CV to email@example.com if interested.