Our client is looking for an additional Technical Support person to deal with tickets on their busy service desk. You will be dealing with clients remotely both on the phone and in writing , so will need to have good customer services skills as well as technical knowledge.
You will be responsible for dealing with extensive calls from clients regarding technical issues, diagnosing the problem using support tools, escalating to 2nd and 3rd line technical support if need be and providing solutions, communicating with clients about the nature of the problems and timeline for fix, ensuring all work is logged and documented.
You will need to have excellent communication skills and the ability to convey technical information to the lay person, have a good telephone manner, be efficient and focused, a good problem solver, technically minded, understanding of email systems, Windows 7/8/10 and Mac OSX, be able to work to deadlines.
Ideally you will also have a good understanding of Windows Server OS, have worked with Active Directory, Permission structures, DHCP, DNS, virtualisation, telephony and network hardware.
Our client offers a good career progression and work environment. Please email your CV to apply for this position. email@example.com