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Financial Services



Type of Position: 1st Level Helpdesk Support Analyst
Pay: £27-30k

1st Level Helpdesk Support Analyst

Our client is looking for someone to join their Helpdesk in this IT role based in Farnborough:

Key Responsibilities:

  • Work as part of the Business Application Helpdesk
  • Provide Software Support to the business helping with general queries on the use of the Back Office and bespoke software, logging, assigning, tracking and closing calls on the Helpdesk 
  • Process development and change requests for the Back Office and bespoke software, logging, assigning, tracking and closing calls on the Helpdesk
  • Maintain procedures for processes within the Business Application Helpdesk and Development teams 
  • Gather requirements, create, test, release and gain sign off of MI sets to the business
  • Processing work effectively and accurately to ensure all helpdesk calls are managed in a timely manner as well as focus on achieving targets
  • Update our back-office system, maintain accurate client data records, via bulk imports.
  • Prioritise and manage daily workloads 
  • To participate in project related work, working as one team to meet company goals and targets
  • To provide support to your colleagues where workloads need to be spread across the team to reach team goals 



  • Microsoft Office experience is preferable, particularly advanced concepts within Word/Excel.
  • Attention to detail skill is essential
  • Basic understanding of SQL is preferable
  • Proficient in Excel and Word
  • Training will be given on our back-office system, workflow and common business process
  • Previous experience of XPLAN is preferable 
  • Previous experience of Tableau is preferable
  • Experience working in a support environment
  • Financial Services experience is preferable. 


If you are interested in this position, please email your CV to 

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