Type of Position: Business Support Service Administrator
The purpose of this role is to liaise with Advisers and Clients to arrange and book annual review meetings, produce valuations and carry out a range of servicing tasks.
The role will require excellent planning and organisation skills, a professional pleasant telephone manner and good administration skills to deliver a true client centric experience to the client bank, building up relationships where appropriate.
To promote teamwork by helping colleagues and consultants to meet client service requirements in line with client's propositions.
1. Work as part of the Business Support Team to support client's Propositions.
2. Carry out the appointment making process for all Premium Support Consultants and any additional requests when required, managing this in a timely manner.
3. Update our back office system, to ensure accurate client data and information throughout the process.
4. Maintain fully compliant files making sure all documents are held on the client's Document Management/workflow and diary system in a timely manner to allow instant access to all staff.
5. Produce client valuations in readiness for annual reviews and in line with the Client Service Agreement, raising invoices for additional requests which are not part of the paid service
6. Process servicing tasks in line with the Client Service Agreement, raising invoices for additional requests which are not part of the paid services.
7. Processing work effectively and accurately to ensure Client Services are managed in a timely manner as well as focus on achieving targets.
8. Build relationships with clients, consultants and third parties (professional connections/product providers etc) as part of your regular telephone and occasional face to face contact.
9. To participate in project related work, working as one team to meet company goals and targets.
10. To provide support to your colleagues where workloads need to be spread across the team to reach team goals.
· Customer Focus
· Planning & Organising
· Strong administration skills
· Excellent record keeping skills
· Accurate data keying skills
· Excellent organisation and time management skills
· Proficient in Excel and Word
Experience and Qualifications:
· Administration and customer service experience is essential.
· Telephone based experience would be beneficial.
· Financial Services experience would be beneficial.
· Financial Services experience is essential preferably obtained in a life and pensions environment.
· Qualifications desirable or a willingness to study
Please email your CV to firstname.lastname@example.org to register your interest.