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Financial Services



Type of Position: Financial Administrator / Client Services - Birmingham
Pay: £25k - £30k

Financial Administrator / Client Services - Birmingham

Our client is looking for a Financial Administrator / Client Services Administrator to join their IFA firm based in Birmingham. The role will suit an experienced Financial Administrator who enjoys working autonomously in a driven and high-performing team. 



  • Ensure all dealings with customers are carried out in a professional and courteous manner
  • Undertake sufficient product and market research
  • Ensure all supporting documentation is maintained as per company procedures
  • Maintain all standards of performance as required by the firm
  • Ensure relevant CPD is maintained and recorded accurately
  • Submission of new on line applications / top ups and processing of paper based applications for life, investment, platform and pensions business and ensuring that they are processed compliantly, to a satisfactory completion and issue of plan documents
  • Maintain / keep up to date all trackers / spreadsheets as required by the Client Services Manager
  • Running comprehensive IO activities for each piece of business whether it is new business, top ups and any other policy variations for example Change of DFM/Model, Fund Switches
  • Adding fees/ payaways /splits entries to IO 
  • Understand Adviser Bandings
  • Understand Introducers / Payaways
  • Oversee management of Annual Reviews and Portfolio Reviews that are due i.e. ensuring delivery and action by adviser and Review Team
  • Assist the Review Team with the preparation of AR’s & PR’s in overflow situations
  • Check Portfolio Reports prepared by Review Team
  • Liaising with clients, solicitors, accountants, life offices, lenders and platform providers by telephone, e-mail, fax and letter
  • Handle complex administration enquiries / queries as directed by the Client Services Manager
  • Provide training / mentoring to CSE’s and apprentice staff as directed by the Client Services Manager
  • Oversee and sign off Platform withdrawals / fund switches / transactions
  • Producing ad-hoc (non standard) and standard letters in response to customer/provider queries
  • Raising invoices
  • Obtaining life, investment and pension quotations using research tools
  • Presenting quotations to advisers along with relevant data and documents required for the advice to be provided
  • Have a comprehensive understanding of the IO back office system and how it is integral to our business
  • Have good working knowledge of EIM platforms and how they operate including the maintenance of cash balances
  • Ensuring all files are compliant and prepare and maintain compliance documents
  • Handling Group Scheme Renewals/ Auto Enrolment schemes with the systems in place, i.e. paper based or on line to include Renewal invitation and take up and on-going support throughout the year with member servicing etc
  • Provide on-going administration of platform and non-platform based investment and pension products including Sipps and SSASs


Knowledge and Experience:

  • The requisite knowledge for the role being undertaken
  • Be working to / maintaining basic administration, technical knowledge and qualifications for the job role
  • Mentoring Junior members of Client Service Team
  • Detailed knowledge and understanding of the firm’s administration and client service requirements
  • Understanding of the provision of advice to clients in a compliant manner as detailed in the firm’s compliance manual and procedures


If you are interested in this position then please forward your CV to 

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